This Privacy Policy describes how Forge Fragrances (the “Site” or “we”) collects, uses,
and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your
interaction with the Site, and information necessary to process your purchases. We may
also collect additional information if you contact us for customer support. In this
Privacy Policy, we refer to any information that can uniquely identify an individual
(including the information below) as “Personal Information”. See the list below for more
information about what Personal Information we collect and why.
Device Information
Examples of Personal Information collected: version of web browser, IP address, time
zone, cookie information, what sites or products you view, search terms, and how you
interact with the Site.
Purpose of collection: to load the Site accurately for you, and to perform analytics on
Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies,
log files, web beacons, tags, or pixels.
Order Information
Examples of Personal Information collected: name, billing address, shipping address, and
payment information (including credit card numbers, email address, and phone number).
Purpose of collection
to provide products or services to you to fulfill our contract, to process your payment
information, arrange for shipping, and provide you with invoices and/or order
confirmations, communicate with you, screen our orders for potential risk or fraud, and
when in line with the preferences you have shared with us, provide you with information
or advertising relating to our products or services.
Source of collection
Collected from you.
Customer Support Information
Examples of Personal Information collected: [insert examples, e.g. email address, phone
number, etc.]
Purpose of collection: to provide customer support.
Source of collection: collected from you.
Disclosure for a business purpose: [insert disclosure, e.g. shared with our customer
support team]
Minors
The Site is not intended for individuals under the age of 14. We do not intentionally
collect Personal Information from children. If you are the parent or guardian and
believe your child has provided us with Personal Information, please contact us at the
address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our
services and fulfill our contracts with you, as described above. For example:
We may share your Personal Information to comply with applicable laws and regulations,
to respond to a subpoena, search warrant or other lawful request for information we
receive, or to otherwise protect our rights.
Using Personal Information
We use your personal Information to provide our services to you, which includes:
offering products for sale, processing payments, shipping and fulfillment of your order,
and keeping you up to date on new products, services, and offers.
Lawful Basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of
the European Economic Area (“EEA”), we process your personal information under the
following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and
freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for
our records unless and until you ask us to erase this information. For more information
on your right of erasure, please see the ‘Your rights’ section below.
Automatic Decision-Making
If you are a resident of the EEA, you have the right to object to processing based
solely on automated decision-making (which includes profiling), when that
decision-making has a legal effect on you or otherwise significantly affects you.
We engage in fully automated decision-making that has a legal or otherwise significant
effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does
not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed transactions. This
denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This
denylist persists for a small number of days.
Contact
For more information about our privacy practices, if you have questions, or if you would
like to make a complaint, please contact us by e-mail at [email address] or by contact
numbers.